Its been almost three wasted hours now just attempting to be able to get my Zune setup. Its funny because I understand computers and this should not be so hard, I almost feel bad for those who are not quite as computer literate.

First off, it took me forever, at least a dozen attempts to get the Zune Marketplace software installed, for some reason it kept stopping. Finally got that all set, plugged in the Zune, updated the software to the current 2.5 and I thought I was ready to download music and sync. Oh how wrong I was.

With little time, I gave up last night and picked up this morning. I have spent way too much time and am considering a return. It comes down to an issue with DRM on my computer, which is funny because its a Windows XP Home machine with SP3 installed. I have used it for nothing other than some basic web surfing, in fact the only other program installed, other than what came with the computer, (its a Compaq) was Firefox.

In my attempt to download music, I was greeted with this error.

Naturally I went to the “web help” but was not given anything useful, in fact I was given nothing.

After this I called tech support, only to spend an hour on the phone with them attempting all the same crap that I already tried. I finally told him I had enough when he began asking me to uninstall and reinstall numerous items.

I just want to download and listen to music.

Well that is enough for today, I may try again tomorrow, but until then it looks pretty bad for the Zune.