I had an account with VizaWeb for a while now, and have had a few other hosting accounts at the same time and had started hating paying for multiple accounts. So I recently combined all my hosting to another host (Dreamhost) and canceled my account with VizaWeb.

With VizaWeb I had my payment set up via PayPal as a subscription and it was easy, I did not have to worry about making my payment, it was being done for me, which is nice one less bill to worry about remembering. This was also a quarterly bill and was $35 and some change. Not the most money but not something I just do not want to give away either.

However when I went through the process to cancel I forgot and did not even think to cancel the PayPal subscription.

I do realize that this is my fault for not canceling however you would think that VizaWeb may send a reminder when they let me cancel the account or at the least respond to a support ticket with the request. But I guess I am no longer a customer why would they respond? They were not the best at responding when I was a customer and now heck they have my money already.

I did make sure the subscription is already canceled so at worst I will be out my $35, but I still do not want to pay for something I cannot and do not want to use. I could not even use the account if I wanted because it was canceled back as of March 3rd.

So this is the story:

1. PayPal billed on March 12th.
2. Support ticket sent March 14th @ 6am. Still no response.
3. Support ticket replied to March 16th @5:55am. Still not anything.
4. Support ticket replied to March 19th @ 6:13am.

[UPDATE]

So I had this issue and my last email or update to my Active Support Ticket was on March 19th at 6:13am. I kind of thought it was a lost cause and even though I consider $35.85 a decent amount of money I was not really willing to fight to get it. Just use it as a lesson to never use VizaWeb again and never recommend them again to others.

Then out of the blue today (March 21st at 2:15pm) an email shows up from my support ticket. That email simply read:

“I have refunded the payment. I apologize for the delay.

Thank you,
R. Mueller
VizaWeb Inc.”

Well thanks! I mean that will all the sarcasticness that I can muster up.
And yes I am aware that sarcasticness is not really a word.

It took me from March 12th to March 21st to not only get a refund but a response. If they would have responded quick and told me they had to look into it or research it I would have understood, but that long to simply reply is just not acceptable.

So beware of VizaWeb. Just my 2 cents.